Links code repositories to support tickets. Agents can track bug fixes and development progress directly from the sidebar. Top Community Add-ons and Custom Modules
While Zammad does not yet have a centralized "app store" or marketplace like some competitors, it offers a robust ecosystem of built-in integrations and a framework for custom-built packages. 1. Built-in "Addons": Core Integrations
To help you understand the community's capabilities, here are some particularly innovative projects that showcase the power of Zammad's extensibility: zammad addons
Add-ons utilizing SAML, OpenID Connect, or OAuth2 allow your team and customers to log in using existing corporate credentials (e.g., Google Workspace, Microsoft Entra ID).
Syncs user calendars and contacts, facilitating automated email fetching over modern OAuth protocols. Development & Issue Tracking Links code repositories to support tickets
Syncs your internal user database with Zammad. It automates agent onboarding and keeps permissions secure.
: A native addon for creating internal or external documentation. Development & Issue Tracking Syncs your internal user
However, no matter how powerful a core system is, every business has unique workflows. This is where come into play. While Zammad is often praised for what it includes out of the box, the ecosystem of addons—ranging from official enterprise features to community-driven plugins and custom scripts—is what allows it to scale with your business.
In the Zammad ecosystem, an "addon" generally refers to three distinct things: