Once you have the driver fixed, you might encounter low-quality audio or lag while using Bluetooth headphones. This happens because Windows 10 attempts to use the device as both a high-fidelity playback device and a low-quality communication headset simultaneously. Open the and click on Sound .

If automatic update fails, you may need to force Windows to recognize the hardware correctly. Open and expand Bluetooth . Right-click the Jieli BR17 Go to product viewer dialog for this item.

If the steps above do not work, you need to find the exact hardware ID to search for a specific cabinet ( .cab ) driver file from the Microsoft Update Catalog. Open and find your Jieli BR17 device. Right-click it and select Properties . Navigate to the Details tab. Click the Property dropdown menu and select Hardware Ids .

Method 1: Force Windows to Use the Generic Bluetooth Adapter Driver

Go back to -> Update Driver -> Browse my computer and point the search directly to the folder where you extracted the downloaded files. Method 4: Disable Driver Signature Enforcement

Search the Microsoft Update Catalog for that specific VID/PID.

Many laptops and pre-built desktops come with their own internal Bluetooth hardware. When you plug in an external dongle, Windows can become confused about which adapter to use, causing both to fail.

Hope this saves someone the headache I went through!

This confusion primarily stems from a fundamental misunderstanding of the Jieli BR17. in the way many users expect. Instead, it is the controller chip that handles USB audio and, in some cases, built-in Bluetooth functionality for the device it's embedded in, such as an audio mixer. This clarifies why the device appears as an audio device rather than a standard Bluetooth radio in Windows.